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How th999 Handles Your Account Information

This page sets out what account, wallet and device details we collect when you open a th999 account and how that data supports your bKash, Nagad and Rocket transactions, login checks and support requests.

Wallet data protectionAccount access logsSupport-linked recordsDevice session data
th999 How th999 Handles Your Account Information
ASK US DIRECTLY

Reach Us About Your Privacy Questions

Live Chat Message our support desk from your account dashboard if you want to know what data is attached to your wallet or a recent bKash deposit record.
Account Help Ticket Raise a ticket through your account page when you want a copy of your stored details or need a Nagad transaction reference checked against your history.
Email Request Send a written request through the contact address in your account settings if you'd rather have a privacy question answered outside live chat.
KEEPING YOUR ACCOUNT SAFE

Security Steps Behind Your th999 Account

Login Verification

We use OTP checks tied to your registered mobile number so a new device signing into your account triggers a confirmation step before wallet access opens.

Payment Matching

Every bKash, Nagad or Rocket transfer is matched against the sender number and reference you confirm at deposit, which keeps wallet crediting tied to the right account.

Data Retention

Transaction and login records stay on file only as long as needed for account support and dispute checks, not indefinitely once a request to remove them is confirmed valid.

Requesting Changes

You can ask us to correct account details or review what's stored by messaging support directly; we confirm identity through your registered number before making changes.

Common Questions About This Policy

We store your mobile number, username, wallet reference for bKash, Nagad or Rocket, and transaction history tied to deposits and withdrawals on your account.

Wallet references are shared only with the payment partner needed to confirm a bKash, Nagad or Rocket transfer; we don't pass account data to outside advertisers.

Yes, message support through your account or raise a ticket, and we'll confirm your identity through your registered mobile number before sharing stored details.

Login attempts from a new device trigger an OTP check sent to your registered number, which keeps your account wallet and game history protected.

Deposit and withdrawal records tied to bKash, Nagad or Rocket stay on file for as long as needed for support and dispute checks, then are reviewed for removal.

Access and data handling depend on your local law and eligible regions, so what applies to your account can vary depending on where you're connecting from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.